List of available regions
Main regions
- België (Nederlands)
- Belgique (français)
- Česká republika
- Danmark
- Deutschland
- España
- France
- Italia
- Magyarország
- Nederland
- Norge
- Polska
- Portugal
- Schweiz (Deutsch)
- Slovensko (česky)
- South Africa
End-of-life announcement for certain CloudCare services
Last updated on 1 January 2024
As announced previously, the Email Security Services (ESS) and Shadow Protect (SP) services were discontinued on February 28, 2023. These legacy services were based on 3rd-party technology that was soon to be retired by their respective vendors.
Secure Web Gateway (SWG) was discontinued on December 31, 2023. The sale of prepaid SWG subscriptions ended on March 31, 2023. Eligible partners can still use the monthly (post-paid) subscriptions. Similarly, all existing prepaid SWG subscriptions remain active until the End-of-Life date.
Other CloudCare services not mentioned here remain unaffected.
Past milestones
| Date | Milestone | Implications |
| October 2022 | Secure Web Gateway Sale of 2- and 3-year subscriptions discontinued |
Partners can still buy/renew 1-year* and/or monthly subscriptions |
| February 28, 2023 | Email Security Services End-of-Life / End-of-Support |
Service discontinued |
| February 28, 2023 | Shadow Protect End-of-Life / End-of-Support |
Service discontinued |
| April 1, 2023 |
Secure Web Gateway |
Eligible partners can still use monthly (post-paid) subscriptions. |
| December 31, 2023 |
Secure Web Gateway |
Service discontinued. Refunds for remaining portions of prepaid subscriptions to be processed in January 2024. |
Details
Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates.
Before the EOL:
- Email Security Services: Partners may request an export of their archive. In case the archive is larger than 500 GB, an external HDD must be sent to the vendor. If you would like to export the data, please let our Customer Care team know as soon as possible. Direct instructions on how to successfully close accounts in ESS are available here.
- Secure Web Gateway: We will keep 1-year and monthly subscriptions available for purchase and renewal in CloudCare. When a particular SWG service is terminated (as a result of the general SWG EoL) while a valid subscription still exists, the outstanding portion of the subscription will be refunded to you on a prorated basis
- ShadowProtect: Direct instructions on how to uninstall and discontinue SP are available here.